Your first 15 minutes
After creating your account, here's the fastest path to a useful HIP Score:
- Connect one wearable. We recommend Apple Watch, Oura, Whoop, or Garmin first — they provide the broadest biomarker coverage.
- Allow HealthKit / Health Connect permissions. Hunuu only reads what you approve. You can revoke access any time.
- Complete your baseline profile. Age, sex, height, weight, and activity level — so your scores reflect your body, not a population average.
- Wait ~48 hours. Your HIP Score becomes meaningful after Hunuu observes two full sleep cycles and daytime activity patterns.
FAQ
Cross-app data sharing within the Hunuu ecosystem
Hunuu Health, Inc. operates multiple connected applications, including the Hunuu Health app, Velato, the Hunuu Provider Directory, and the Hunuu CRM. Data you provide to one product may be shared across our internal ecosystem to deliver unified intelligence across your health, connections, and provider relationships.
Examples of how data flows across our products:
- Your biomarker trends from the Hunuu Health app may inform your visibility and matching context within Velato (with your explicit opt-in).
- Lab uploads and HIP Score history can be shared with a Hunuu-Verified Provider via the Hunuu CRM when you grant access through Health Circle.
- Anonymized usage signals across the ecosystem are used to improve product performance and personalize recommendations.
What we do NOT do: We do not sell user data to third parties. We do not share data with advertising networks. We do not allow advertisers to target you based on your health profile. We do not use your private health data to train external AI models.
Your controls: Every cross-app data flow is opt-in and reversible. You can review and revoke any data share at any time via your account: Profile → Privacy Controls → Health Circle. Full deletion of your account purges your data across the entire Hunuu ecosystem within 30 days.
Complete details are in our Privacy Policy. Questions or data requests: privacy@hunuuhealth.com.
Common fixes
Device not syncing
Force-close the Hunuu app, then the device's native app (Apple Health, Oura, Whoop). Reopen both. 9 times out of 10 this resolves sync lag. If not, disconnect and reconnect the device in Hunuu → Settings → Devices.
HIP Score stuck at N/A
This means Hunuu doesn't have enough data to compute a score. Usually fixed by wearing your tracker for two full nights of sleep, plus daytime activity. If still stuck after 72 hours, email support@hunuuhealth.com.
App crashes on launch
Delete and reinstall. Your data lives in the cloud — reinstalling doesn't lose anything. Sign in with the same email. If crashes persist, email support@hunuuhealth.com with your phone model and OS version.
Can't connect to AI (Dr. Hunuu)
Dr. Hunuu requires an active internet connection. If you're on cellular and getting errors, try Wi-Fi. If the issue persists on Wi-Fi, our AI service may be temporarily degraded — check the status banner at the top of this page.
Reach us directly
General support: support@hunuuhealth.com
Typical response: under 24 hours on business days.
Privacy & data requests: privacy@hunuuhealth.com
We respond to privacy requests within 30 days.
Enterprise & clinical partnerships: partners@hunuuhealth.com
Typical response: 2 business days.
Press inquiries: press@hunuuhealth.com
Mailing address:
Hunuu Health Inc.
Attn: Customer Support
Canton, GA, United States
Medical emergency? Hunuu Health is not an emergency service. If you are experiencing a medical emergency, call 911 (United States) or your local emergency number immediately.